We’re a small business and aim to be fair and fast. If anything’s wrong with your order, we’ll sort it. 

H2:  Damaged or incomplete items
If your starter pack arrives damaged or incomplete, email idexqr@outlook.com within 14 days of delivery.
Please include: order email, delivery postcode, and a brief note/photo. We’ll replace the affected items or offer a refund.

H2:  Change of mind
Unopened, unused packs can be returned within 14 days of delivery.
Return postage is at your cost; we’ll refund the product price on receipt in original condition. (Original shipping isn’t refundable.)

H2:  How to request a return

• Email idexqr@outlook.com with subject Return request.
  
  

• We’ll reply with the return address and a short reference.
  
  

• Pack items securely and include your name + order email in the parcel.
  
  

H2:  Exchanges
Misprints or issues? We can replace affected labels instead of refunding—just mention which you prefer.

H2:  Refund timing
Once the return is received, refunds are issued within 3–5 business days back to your original payment method.

H2:  Non-returnable
Used/opened label sheets can’t be refunded unless defective.

H2:  Contact
Questions? idexqr@outlook.com
No VAT charged — not VAT registered.